Refund and Returns Policy
Thank you for shopping at Munch and Mull.The following terms are applicable for any product that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Munch and Mull, F-12, Sree Daksha’s Utkarsh, Thondamuthur Road, Vadavalli, Coimbatore – 641046.
Goods refer to the items offered for sale or as a Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Munch and Mull, accessible from https://munchandmull.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Returns & Refunds Policy on Partner Websites
Since the actual placement of order will take place on the respective third-party partner websites or on other third-party platforms as authorised by our patners, Your order cancellation rights will be guided by the Returns & Refunds Policy on these third-party websites only.
The paragraphs below indicate typical and general guidelines only.
General Order Cancellation Rights
In most cases You are entitled to cancel Your Order within 24 hours without giving any reason for doing so. The deadline for cancelling an Order is 24 hours from the date and time on which You have placed the Order.
Notwithstanding the above, cancellation of Your Order will not be possible in case the dispatch of the Goods has already been effected within the 24-hour period.
In the case of Goods manufactured by Indus Viva Health Sciences Pvt Ltd and sold on this Website, Goods once ordered cannot be cancelled.
In order to exercise Your right of cancellation, You must directly contact the partner’s website where the order was actually placed. You may additionally copy us in your communicaion to our partners to inform Us of your decision. You can inform us of your decision by email: contactus@munchandmull.com
General Conditions for Returns
Goods are eligible for returns only in case the Goods are found to be in a damaged condition at the time of receipt of the Goods.
In case of multiple items shipped, only the affected Goods can be returned and replaced.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods are in the original packaging
- There is damage to the Goods on receipt and intimation of such damage to the Goods received is made to Us within 24 hours of receipt.
- The order number, proof of purchase, proof of delivery of the consignment should be sent as an attachment with the intimation of damage over an email.
- Additionally, clear images of outer box and affected Goods on receipt of the Goods taken immediately on receipt shound be sent as an attachment along with the same email
The order number, receipt or proof of purchase, clear image of the outer box and clear images of the products if damaged to be sent over mail
Email will be responded to within 2-3 business days and full assistance will be provided thereafter
Our partners will be happy to provide a better resolution by providing refund or replacement after due investigation within 2-5 business days of receipt of the damaged Goods.
The following Goods cannot be returned:
- The supply of Goods where the seal was broken after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
Our partners reserve the right to refuse returns of any merchandise that does not meet the above return conditions in their sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
In order to exercise Your right to return a damaged porduct, You must directly contact the partner’s website where the order was actually placed. You may additionally copy us in your communicaion to our partners to inform Us of your decision. You can inform us of your decision by email: contactus@munchandmull.com
Returning Goods
You are responsible for the cost and risk of returning the Goods to our partners. Within 24 to 48 hours of sending Your intimation regarding damage to the product on receipt, You will receive an intimation of the address to which the Goods being returned are to be despatched to.
Neirth Us nor our partners will responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. Our patners are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Goods found Missing on receipt
Any Goods that are part of one order that are found to be missing on receipt are to be notified with 24 hours of receiving the consignment via email to our partners, with a copy to orders@munchandmull.com.
The order number, proof of purchase, proof of delivery, clear image of the outer box and opened box are to be sent through mail.
Email will be responded to within 2-3 business days and full assistance will be provided thereafter.
We will be happy to help resolve the issue. Our partner may choose to resolve this by resending the missing Goods or by effecting a refund after due investigation within 2-5 business days.
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us by email: contactus@munchandmull.com